If you sent out a campaign, but your customer didn't seem to receive it, you can utilize the Email Task Manager in SalesNexus to check if your email had been received, if it had bounced, if the customer had opted-out, or if they had opened it.
Check the notes
1. Open the customer's contact
Start by opening the searching and opening the contact on SalesNexus. To do so, from your SalesNexus dashboard, hover over "contacts", then click "View all contacts".
Search for the contact you want, and click on the magnifying glass to open up their contact profile.
2. Click on the "notes"
3. Check for the note about the email
✓ Email Sent
If the email was successfully sent to the customer, you would see the details of that in the notes.
✓ Email Opened
The Email sent Record Manager also informs you in the notes if the customer opened the email, with details such as the number of clicks, the number of opens, and the time that it was last opened.
✗ Customer unsubscribed
A customer would not be able to receive emails from your campaign if they unsubscribe. That would also be listed in the notes if that were the case.
Another way to check if that customer is subscribed is to click on "subscriptions".
There you will see if the customer is subscribed or unsubscribed
If they have unsubscribed, you can click on the "Send Opt-in Email" button. That would allow you to add that contact to the campaign again.
If the customer opens that opt-in and subscribes, the notes would indicate that they had subscribed to that mailing list.
✗ Invalid email / hard bounce
It would be a good idea to double check the contact to make sure the email is valid.
If the email address is invalid, it will appear in the notes that the system attempted to send the email, but it would be marked as "Do Not Send due to a Hard Bounce."
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