How do I Live Chat with SalesNexus Support?

Applies to: R4 version

To chat with one of our experienced SalesNexus Support experts:

1. Please click on the orange "Help"  icon at the lower Right corner of the SalesNexus page:
   
2. From the "Help" popup you can search the Knowledge base or start a chat
   1. To search the KB, start typing into the "How can we help?" text box:
      
   2. To start a chat instead, click on the "Live Chat" button at the bottom of the "Help" popup
3. If there are no chat representatives available when you are in need of help, please click "Leave feedback".  This will open a Support Ticket for your issue and one of our Support Experts will get back to you when available.

All chat sessions open new a case in our Support queue, and if follow up is needed on your case you will receive a message through the case or by Phone depending on the severity and your needs.