Applies to: R4 version
To chat with one of our experienced SalesNexus Support experts:
- Please click on the orange "Help" icon at the lower Right corner of the SalesNexus page:
- From the "Help" popup you can search the Knowledge base or start a chat
- To search the KB, start typing into the "How can we help?" text box:
- To start a chat instead, click on the "Live Chat" button at the bottom of the "Help" popup
- To search the KB, start typing into the "How can we help?" text box:
- If there are no chat representatives available when you are in need of help, please click "Leave feedback". This will open a Support Ticket for your issue and one of our Support Experts will get back to you when available.
All chat sessions open new a case in our Support queue, and if follow up is needed on your case you will receive a message through the case or by Phone depending on the severity and your needs.
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