How do I Open a Ticket for Help?

Applies to: R4 version

To open a ticket:

1. Please click on the orange "Chat"  icon at the lower Right corner of the SalesNexus page:
   
2. From the "Help" popup you can search the Knowledge base or Contact us
   1. To search the KB, start typing into the "How can we help?" text box:
      
   2. To create a ticket instead, click on the "Contact us" button at the bottom of the "Help" popup
3. Fill out your name (optional), your email address and details of your concern. We encourage you to add attachments like screenshots or screen recording to understand your concern better.  Once you are done, hit the "Send" button. This will open a Support Ticket for your issue and one of our Support Experts will get back to you when available.

                   

All chat sessions open new a case in our Support queue, and if follow up is needed on your case you will receive a message through the case or by Phone depending on the severity and your needs.