For the technically minded, a technical summary will be at the bottom of this article.
Here’s how to setup your DKIM:
1. Open a ticket with Salesnexus support.
Have your domain name ready. They will take your domain name and generate a DKIM for you. This process may take up to 24-48 hours or you may proceed to # 2.
Generate a DKIM;
- Go to Settings
- Click 'Email' button
- Click 'Setup DKIM'
- Enter Domain Name
- Click 'Generate DKIM'
Once your DKIM is generated you will be provided with a value similar to this.
salesnexus._domainkey IN TXT "k=rsa;
p=some long random looking text"
In your dns hosting service, you will need to add a txt record on salesnexus._domainkey.yourdomain.com
If you are using Cpanel, it will look like this*.
If you are using route53 on AWS, it will look like this.
If you need help setting this up, you may want to contact support for your hosting provider.
*Note: The screenshots are outdated and please disregard the part where it says "default" because that has to be "salesnexus".
There will likely be a txt record under your domain (not any subdomain). It may or may not include an spf record. Look for something like this: "v=spf1 mx include:spfa.snxmailer.com include:spfb.snxmailer.com ~all"
If you have an existing record, you will need to add "include:spfa.snxmailer.com include:spfb.snxmailer.com" before the "all" to that entry.
if you do not have a record, you can use the following example record.
"v=spf1 mx include:spfa.snxmailer.com include:spfb.snxmailer.com ~all"
4. Return Domain
This part allows us to catch and deal with bounced emails.
Add a CNAME record to the return2.yourdomain.com. You will need to use the value "return2.snxmailer.com"
Making these changes may require waiting a few hours for the changes to become live. You can use this tool to check if your dns is setup correctly.
6. Contact Support
When you have made the changes, reply to the Salesnexus support ticket. We will verify the changes were made correctly and will finish activation.
Name: TXT in salesnexus._domainkey.yourdomain.com
Value: You will need to contact Salesnexus support to get the DKIM value.
Name: TXT in yourdomain.com
Value: "v=spf1 mx include:spfa.snxmailer.com include:spfb.snxmailer.com ~all"
Name: CNAME in return.yourdomain.com