For the technically minded, a technical summary will be at the bottom of this article.
Here’s how to setup your DKIM:
Generate a DKIM;
- Go to Settings
- Click 'Email' button
- Click 'Setup DKIM'
- Enter Domain Name
- Click 'Generate DKIM'
Once your DKIM is generated, you will be provided with a value similar to this.
salesnexus._domainkey IN TXT "k=rsa;
p=some long random looking text."
In your DNS hosting service, you will need to add a txt record on salesnexus._domainkey.yourdomain.com
If you are using Cpanel, it will look like this*.
If you are using route53 on AWS, it will look like this.
If you need help setting this up, you may want to contact support for your hosting provider.
*Note: The screenshots are outdated and please disregard the part where it says "default" because that has to be "salesnexus".
Starting January 2024, we've simplified the SPF record for all new signups. This enhancement aims to streamline the email authentication process, ensuring a more efficient email delivery system.
If you recently signed up and added the older SPF record, be assured that it will continue to function seamlessly.
For those with an existing record, please add "include:_spf.salesnexusmail.net" before the "all" entry.
If you don't have a record yet, you can use the following example:
v=spf1 mx include:_spf.salesnexusmail.net ~all
3. Return Domain
This part allows us to catch and deal with bounced emails.
Add a CNAME record to the return2.yourdomain.com. You will need to use the value "return2.snxmailer.com"
Making these changes may require waiting a few hours for the changes to become live. You can use this tool to check if your dns is setup correctly.
5. Contact Support
When you have made the changes, contact Salesnexus support and we will verify the changes were made correctly and will finish activation.
Name: TXT in salesnexus._domainkey.yourdomain.com
Value: You will need to contact Salesnexus support to get the DKIM value.
Name: TXT in yourdomain.com
Value: "v=spf1 mx include:spfa.snxmailer.com include:spfb.snxmailer.com ~all"
Name: CNAME in return2.yourdomain.com